Business Communication and Business Skills for Line Managers

Duration

2 Days

Objective

To create awareness among the participants on how their function & job can be successfully managed through effective communication & presentation skills (Concept & Practices).
To sharpen the knowledge and skills of the participants in Communication & Presentation Skills.

Programme contents:

Introduction to the subject
Objectives of Improving Communication Skills
Effective Communication Skills
Verbal Communication
Good Questioning
Presentation Skills
Some Common Gestures & their Meanings
Listening Skills
Written Communication skills including business communication
Communication Skills to participate in meetings
Non-verbal Communication
Telephone Communication Skills

Methodology:

Presentation cum Discussion
Individual & Group Practice Session both for Oral & Written Communication
Exercise / Business Games
Case Study on Leadership Communication
Video Film